Refund policy
At Casebooth, our utmost priority is the satisfaction of our valued customers. We strive to provide you with products of the highest quality. However, we understand that there may be occasions when you need to return or replace an item. To facilitate this process, we have outlined our Return & Replacement Policy below.
Eligibility for Return & Replacement
You may return an item within 14 days of receiving your order for a replacement if you meet the following criteria:
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Wrong Model or Defective Product: If you receive a product that is either the wrong model, we will gladly facilitate a replacement.
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Wrong Product Delivered: In the event that you receive a product that differs from the one you initially selected and purchased, we will arrange for a replacement.
No refund/return will be entertained if:
- You don't like the design
- You ordered the wrong model
What if my order arrives damaged?
We never want you to be stuck with a damaged order. If your item arrives broken or defective, please contact us immediately for a free replacement. To qualify for damage coverage, you must provide an unaltered unboxing video from the very start of opening the package.
For a smooth resolution, we may also request clear photos or videos of the product showing the issue. To start the return process, please contact our customer service team within 24 hours of receiving the product.
You can reach out to us via email on casebooth.shopify@gmail.com
Refunds
If we are unable to provide a replacement of the same product due to unavailability, we will issue a refund. Refunds will be credited back to the original method of payment used for the purchase.